For the best chance of receiving your package before Christmas, the following deadlines apply for standard shipping

• NSW, ACT, VIC & QLD place your order by 2pm Fri, 20 Dec
• SA, by 2pm on Thu, 19 December
• Tas, by 2pm on Wed 18 Dec
• NT, by 2pm on Fri, 13 Dec

These dates have been provided by Australia Post, who I ship with. Items lodged after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas.

If you require express shipping on an item that doesn’t offer express, please contact me at hello@amelihome.com and I will see what I can do for you

No. We are providing an aesthetic, durable, refillable vessel for you to put your own products inside.

You may choose to make your own products, inspired by our journal with lots of DIY recipes (and more to come).

Or you may choose to fill with products from your favourite brands. Ideally these products will come in the form of refill concentrates, dissolvable powders, tablets or bars, or refill pouches which can save on plastic use by 80-100%

Pump vessel: 8cm x 18cm (including pump height. The pump height does not change once opened).

Spray vessel 8cm x 19.5cm including spray height.

Tray 16.5cm x 8.4cm.

We use 100% recycled plastic for our vessels, caps and trays. This reduces the need for raw materials, while protecting our natural resources and decreasing carbon emissions.

Our vessels are made of 100% recycled HDPE and our trays and caps are made of 100% recycled ABS.

Our pumps and sprays are made with virgin plastic.  They are recyclable but in most locations, not kerbside recyclable.  We have partnered with TerraCycle to recycle these components. Please email recycle@amelihome.com for a reply paid shipping mailer.

Please visit our sustainability page for more information regarding our sustainable materials.

Our mailer boxes are made in Australia from FSC certified cardboard and 80% recycled materials.

The boxes are printed with water based inks, free from harmful chemicals and are 100% recyclable and biodegradable.  

Our envelopes are made in Australia from 100% recycled materials, they are chlorine free and are recyclable.

Our tissue paper is made in Australia and is 100% recyclable and biodegradable.

Our thank you cards are made with 99.9% recycled materials, using FSC certified post consumer waste and they are recyclable.

Our mailer satchels are 100% home compostable.

Please visit our sustainability page for more information regarding our sustainable materials.

Yes. We have undertaken testing on our products with the global leaders in polymer testing. This testing has proven the safety of the post-consumer recycled materials used to manufacture our vessels, including being 100% BPA free.

Our refillable vessels are made of 100% recycled HDPE plastic, which means they are extremely durable, however they are not compatible with all liquids. We do not recommend storing cologne, perfume or nail polish remover. You may add essential oils to your vessels if they are diluted with other liquids or carrier oils. Liquids with an extremely high concentration of essential oils can potentially dissolve the plastic over time. 

Our sprays are designed for general use, for household cleaners and laundry liquids commonly dispensed by sprayers.

Our product trials indicated that the liquids listed on our label sheets were effectively dispensed with our sprays, however please keep in mind that this sprayer is not a mist spray, or a high output spray, so please avoid trying to dispense liquids that are better suited to these types of sprayers.

Our sprays are also compatible with vinegar, as tested by our Manufacturer, however the spray does have metal components inside, so it is recommended to dilute the vinegar for long-term use.

If you wish to purchase a replacement spray trigger, you can do so here.

Our vessel pumps are designed for dispensing liquids of a medium viscosity such as hand wash, shampoo, body wash and detergents, just to name a few.

They are medium output pumps, suitable for face, hands and cleaning. Products like shampoo and body wash will still be dispensed with ease, however you may need an extra couple of pumps to get the desired amount of product. We are currently producing high output pumps which will be available next year.

Our product trials indicated that the liquids listed on our label sheets were effectively dispensed with our pump. However, we have no control over what products our customers will put inside the vessels, so it is important to note that certain highly viscous fluids have the potential to cause pump blockages due to their thick consistency.  You can try regularly rinsing the pump if required, with warm water. 

Liquids with low viscosity may not effectively be dispensed, or may be released in an upwards motion rather than downwards.

We are considering offering both low and high viscosity pumps if there is demand in the future. 

If you wish to purchase a replacement pump you can do so here.

Trials conducted by our manufacturers Quality Control team have indicated that our pumps and sprays can be used at least 2000 times. If you are experiencing issues with your pump or spray, please check that the liquid is suitable, as noted above. You may require a pump that is better suited to low or high viscosity liquids.

Please follow the pump or spray cleaning instructions above to resolve the issue. If you cannot resolve the issue, please email hello@amelihome.com and advise what liquid type you are trying to dispense and if it is compatible, we will arrange a free replacement for you within 6 months of your purchase date.

Sprays and pumps can also be purchased on our website at any time.

Please clean all components every time you refill your vessels, to avoid the accumulation of bacteria. 

We also recommend a weekly clean of the exterior. Please ensure the base of the vessels and inside of the tray are clean and dry to avoid mould growth.

Mix a solution of warm water and dishwashing liquid, or 50% water, 50% vinegar to clean the inside and outside of the vessels.

To clean the pump or spray, use the same solution above, pour it into your vessel and place the dip tube into the water and pump or spray the dispenser several times to rinse thoroughly.

Allow each part to dry if possible before reassembling.

We also recommend a gentle clean of the exterior and tray once a week with a soft cloth and some mild dishwashing liquid. Please be gentle with the labels for better longevity of the text.

The vessels and tray are dishwasher safe, however the labels are not, so we advise against this. If you have chosen not to use labels, you may wash them on the top rack of the dishwasher, but please understand that this may impact the longevity of the vessel text and imagery.

NOTE

You may apply the label to the vessel anywhere you like. Some of our customers have applied the label to the back, for a minimalist look, some around the neck of the bottle, however majority have placed the label on the front, above the 500ml text.

TO APPLY

Please ensure the surface of the vessel is clean and dry. Carefully remove the label from the label sheet with tweezers or your fingernail at the bottom edge. Ensure you do not get any fingerprints on the sticky side of the label or they will be visible once applied. Similarly, if you scratch or damage the sticky side of the label, this will be visible once it is applied.

Use the centre line between the 500ml | 16.9FL OZ as your guide to line up with the centre of the label and apply the label carefully ensuring not to get fingerprints on the sticky side. Ensure the label is pressed flat to the surface and use a soft cloth or your finger to press down the label, running back and forth to ensure a strong adhesion.

COMPATIBILITY

Our labels are moisture, heat and oil resistant when applied correctly. Due to the nature of matte printing, please use only gentle pressure when cleaning your vessels for better label text longevity.

If you have any issues with the application you may remove the label and try again, however please note the more times you remove and reapply, the higher the chance of label damage.

SHOP LABELS

You may also purchase another collection of labels here.

Our first business objective is to drive the adoption of a new consumption model for personal and home care products, to eliminate single use plastic bottles. 

This is a big shift for a lot of consumers, so it was important to make this an easy transition first and foremost, without obstacles that will impact the user experience, health and safety.

Throughout our pre-manufacturing trial phase, our Founder tested both glass and aluminium bottles but after one of the bottles smashed
in the shower, she concluded that this was not a practical or safe solution. From a safety point of view, glass is not an ideal material in wet rooms, particularly when most shower ledges are slanted for water run-off. It also poses a high risk to children and the elderly, so at this point, plastic is a safer option that is much more likely to be adopted.

The alternative was aluminium, however from a sustainability point of view, at recycling facilities painted aluminium bottles
are often confused with plastic bottles which often leads to them heading to landfill. From an aesthetic point of view, painted aluminium bottles scratch very easily, which encourages consumers to feel the need to replace the bottle more frequently, again defeating the purpose.

Our vessels are made of 100% recycled HDPE plastic which has the highest recycling rate of all plastics in Australia.

Besides the fact that plastic bottles will break down eventually, most manufacturers, including ours, will advise a maximum ten year lifespan on plastic bottles.  And often from a hygiene point of view, there will be instances when a bottle should be replaced earlier than this, for example, if the plastic has weakened from a lot of sunlight exposure, or if microscopic scratches are on the surface, harbouring bacteria, just to name a few.

Whilst we love the idea of our bottles being kept forever, the reality is, this is just not possible.

PRE-ORDERS

As of November 27, the stock has arrived in Brisbane, I am just awaiting a delivery to our Brisbane based warehouse and then I will start to fulfil and ship your orders. Depending on the volume of orders I receive, your order will be on it's way to you within 2 to 3 weeks. I have friends and family on standby to help me pack to get them out as fast as possible.

OUTSIDE OF PRE-ORDERS

We aim to ship all domestic orders within two business days. We use Australia Post to send your items and offer both standard and express shipping. Please visit our shipping page for more information on Australia Post timeframes.

We ship international orders with Australia Post. Once sent, standard delivery orders should arrive in 6-20 business days and express orders in 4-12 business days

We do not facilitate returns or refunds for change of mind. 

We want you to be delighted when your Améli Home order arrives, and we understand how important it is for you to receive exactly what you were expecting, whether that is the colour, size, look or use of the product. We pride ourselves on providing detailed and accurate product and colour design information on each product listing on our website, so please be sure to read all information carefully, and refer to the true image photography on each product listing, to showcase the true colour of the image.

You can also refer to our social media pages for user generated content to showcase the products in different homes, light and applications, however please do be mindful of filters and colours that may be edited.  Our website will always be the best place to refer to for accurate colour representation. 

If you have any questions at all about our products, feel free to email hello@amelihome.com to ask us before you make your purchase.  

If you need to update your order address details please email hello@amelihome.com as soon as possible and we will do our best to facilitate the change request.  We are unable to add, remove or change product orders once processed.

We want to resolve your issue as quickly as possible. Please review our returns page If your query is not able to be resolved by reading this page, please email hello@amelihome.com for assistance.

All discount codes are disabled during sale periods. If you are having issues outside a sale period please email hello@amelihome.com for assistance.